A good laugh..pogo support is horrible

[Betty Boop]

try going through what i am going through.......took 10 yes 10 calls to earthlink about my DSL...and all i wanted to do is buy a new modem....the DSL still isnt working like it should and if the new modem doesnt do it  then they can shove this DSL up there wazoo all the way to India cause I will be going to cable.....in fact I am calling there corporate HQ today to tell them how i feel..........

[nichole9180]

God i hope i have have to call them for anything. I know i have loads of trouble calling CS for anything... my car company,cingular,and my fav. Dish network.. i was actually on the phone with dish network for 4 hours one saturday. I was suppose to receive a credit charged back to my card with in 7-10 days, well that came and went.. called back another 1 1/2 hr. still no credit. they stole my money on something that was there fault. I got tired of fighting with them and chalked it up as a loss. With CS i  go straight to the top now i dont even mess around i give them my info and when they say what can i help you with i said put me on with a supervisor, and if that doesnt work then i go to there supervisor.. i got tired of messing around with people who didnt know what they were doing.. i mean if you are going to be helping people who are having problems whether its CS, tech support or billing  dont you have to have some kind of training?