Badgehelp.com ... Please HELP

[WindSong]

I had to reformat my computer and lost all autos, which I had paid for.  I downloaded the autos on 11/5, and last night I spent a LONG time  opening each one and recording my computer code.  I sent my request to heypogopal and also Replacecode@aol.com, along with copies of all receipts, and requested codes for 35 autos, explaining I would request the others at a later time.  I play several different games during the day and night, and want all my autos in WORKING condition, so I don't have to worry if the trial period is going to expire while I'm in a tourny.

I received this from Replacecode@aol.com:

"I am sorry but you will need to send these little by little as you are using them...we do not replace this many at one time. Please send the first few to get you going...from then on send them to me as you need them. Also I see that you have the old version of Casino Island Blackjack and it is one of the ones that you will want this week...please delete the version that you have and get a new version...then send me the reg code and I will send you a password...here is the world class"

I downloaded the updated auto and sent my code along with this request:

"Thank you for the code for FlightPlan.  My code for BlackJack Attack
is*******.

I understand that it will take time to get the codes for the programs
I requested, but could you not send a few at the time and you already
have my computer codes and receipts.  I tend to play several different
games each day and really don't want to have to wait overnight for a
code if I'm ready to play it now.  It took a lot of time to open each
program and record my codes.  Please don't ask me to do that again,
and wait on codes that I may not have if I'm ready to play at the
moment.

Thank you for understanding."

I received the code for Casino Island but the rest of my request has been ignored!!!

What am I to do?  And how many is "little by little"?  And If I'm ready to play a game, am I going to get an immediate response for a code as indicated by "from then on send them to me as you need them". 

I PAID for these autos and I've followed instructions on how to get replacemet codes.  Nowhere have I read I can only get a certain number with one request.  What's my next step?  Better Business Bureau?   YOU tell me!!

[BadgeHelpOscar]

Can you give me a little break? Just resubmit your request tomorrow. Geez

[WindSong]

You STILL didn't answer my question .... same request or for HOW MANY?

[WindSong]

Can you give me a little break? Just resubmit your request tomorrow. Geez

And Oscar, I thought you had a Customer Service Dept, that it wasn't YOU responding to requests for codes.  Am I mistaken?

[Go Cavs!]

LOL did i hear a bad complaint?  :P

[harland]

Oscar, is there anything we common folk can do to help you out. I'm not being a smart ass or anything, to much has happened to fast. If there is anything I or we (the forum) can do just ask.

[WindSong]

Darn straight ... I'd be more than willing to help too!!

[Homer]

I think a little patience would be nice. I realize everyone is anxious to get their codes but I'm sure Oscar is being swamped for replacement codes with the new product placements.

[Go Cavs!]

I was going to say that Homer.

Calm down is the only 2 words.  O0

[WindSong]

Rev .. I didn't realize you were also part of Badgehelp.com ... who I directed my request for help to.  OR are you just trying to get your post number up?  O0

[CindyLouWho]

Windsong, when I reformatted my puter not long ago, I sent in for 3 replacement codes at a time...figured that was a reasonable # & I got them back in no time at all.  I'm in pogo probably 12-18 hrs a day sometimes  & also play all different games.  I just had to play some games by hand, but saved the one's I didn't like til I had the auto for it working.  LOL  With things so hectic right now, I'm sure you'll be taken care of soon as he can.  Hope this helps.  Good Luck & hope you get them soon.   :)

[WindSong]

Thanks Cindy ... you know I'm not PO'd that I don't have ALL of them right away.  If they can only send 3 at a time - as long as it's not days later - I don't mind that.  It's them that have to compose emails .. not me.  I'm PO'd though that my questions are being totally ignored and I can't seem to get a straight answer from Badgehelp.  They have my request for 35 of them so if they need to cut and paste a few every hour or two, that's ok.  Just not a very efficient use of time in my opinion.  I REALLY thought my emails were kind and non-offensive.   For the time it took to compose their email to me, they could have easily said here's a couple and "X" number will come later ---  but to blow me off with " send little by little" and "we don't send this many at one time" --- when NONE of that information is in their instructions, just ticked me off.

From reading various threads on the forum today, I understand some upheaval is going on at Badgehelp and I know people are having to request codes for re-released autos.  However, attached to my response was a note from Oscar stating:  > Hello,
I hope that you enjoy this new feature... It is our  goal at Badgehelp.com to provide you with the best  customer
service to meet all  your needs. We have our new customer service  department to make  sure that you  are well provided with all the help you deserve. We  appreciate  your business and  value all our customers.
Oscar Jones"

I don't feel very "valued" now.

[flgal]

cant please everyone all the time.

They sure do try  O0

I feel valued and even got an email from homer once for spamming in for codes (ss about that)

maybe we should walk in thier shoes ( as long as they dont smell)

[ME4SPADES_]

ok i have one question i have doanloaded it and it says on the download it says .02 then i look again and it said on the download page that to make sure it is 2.2 ok so oscar hun you are doing good your are a sweetheart and i could hug you was just wondering bout that

[flgal]

thats what we need


Group Hug!!!!!!!!!!!!

[ME4SPADES_]

im going to wait till tomorrow are maybe friday to try again on mine i can wait no biggie have till next tuesday at midnight to get them done so oscar i will wait hun you have enought going on so will email you later on for my codes ok take a deep breath and breath  hun and all try to stay in good calm motion he will get them to you as he can he does need breaks to the potty every once in awhile so hun you are doing good and some of you ppl give him a break as he said ok thanks

[Go Cavs!]

Noooo windsong, i am just a regular member. I am not even part of Badgehelp.

[Blu]

Windsong wrote: "I play several different games during the day and night, and want all my autos in WORKING condition, so I don't have to worry if the trial period is going to expire while I'm in a tourny."

You use autos in tournaments? wow thats fair.

[jamez]

wow that is sad if u have to use an auto & cheat against a real person i refuse to use an auto playing against somebody playing against the computer is diff

[harland]

thats low.  ::)