Stellar Sweeper

[oldnpooped]

I can not get the helper to run.  It keeps popping up a message that the agent can not find the game.  Running WinXP, IE6, Sun Java.  Turned off smooth fonts and tried different color settings and screen resolutions.  Tried running as Win98 compatible.  Same result...won't run.

[Homer]

I don't think this program is Win98 compatible.

[oldnpooped]

I am running XP but tried the Win98 compatibility to see if maybe it would run.  Anyone else experienced the same problem with the new helper?  Appreciate suggestions.  Thanks

[Homer]

The best way to get help with your problem is to read the quote nelow and provide the necessary info.

The programmers at BadgeHelp are great, but sometimes bugs crawl into their programs and lay eggs.  :-[    This can leave you feeling frustrated and angry. >:(    Never fear!  There ARE things you can do to help the situation become better. :)

Send an email to BadgeHelp, letting them know about the problem.  The email address is badgehelp@aol.com.  Basically, they can't help you if they aren't informed.  The more information you include and the more specific you are the better.  I'm sure you've seen all the requests for computer specs all over the forum.  That's what they need.  Just in case you haven't seen it before and need to know what you should include here it is:

     1.) Operating system (Windows 98, 2000, ME, XP etc)?
     2.) Browser (Internet Explorer, Netscape, AOL, Mozilla, Opera etc)?
     3.) Color setting (24 bit, 32 bit etc)?
     4.) Screen resolution (800x600, 1024x768)?
     5.) Smooth edges of screen fonts checked or unchecked?
     6.) What Java you are using?
     7.) What agent are you using?
     8.) What version number is this agent?
     9.) What specifically is the problem?

Another thing that is very helpful is a screen shot.  If your agent has gone crazy or is just plain lazy, just take a screen shot of the problem and zip it off to BadgeHelp. 

How do you do a screen shot?  I'm glad you asked.  A screen shot is just a picture of your screen.  There are a number of screen capture wizards out there that you can download, but the easiest thing to do is:  On your keyboard, hold down the "Ctrl" button and press the "Prt Scr" button.  That takes a picture of your screen and saves it to your clipboard.  Next, open up one of your graphics editors such as Paint.  Then, just paste it in ("Paste" is usually one of the options under "Edit").  Save this image as a bitmap (.bmp), somewhere that you will remember, and attach that image to your email that you send to BadgeHelp.

It's really not hard and it doesn't take a long time.  Once the programmers receive this information, they can either help you through a change of your settings to make your agent run better or make an update to the program to repair a bug.  Either way, they make your agent work again. 

And then we all live happily ever after.    :)

[oldnpooped]

By trial and error, I finally got the program to run by changing the screen resolution to 1024 x 768.  Hard for old eyes to see, but, it works.  Thanks