On Tape: Rep Won't Let Customer Quit AOL

[Tara]

aol may be bad.but there are still plenty that are far worse.

Yeah? Name three   :///

[Luna]

AOL is really stupid :-[ Dont know why people still join up with them

[harley89]

Just spent an hour on the phone with those jerks. Most of  it  >>:Dspent waiting for someone to answer. I dont have account with AOL but my mother wont cancel hers and when she has a problem who does she call ME  With the change in the drug plans she gets her medicines at the end of the month. She needed her billing date changed to the third of each month so her ss check was in the bank   I explained this to them and they cant or wont do it.  It has do do with their tracking system.  I asked her to cancel the account but she wont do it. Said she would work it out.  Hope that doesnt mean she will delay her medicines to pay AOL Guess I will have to check to be sure  >>:D

[Tara]

Cancel it anyways and sign her up with Earthlink since you're doing dial up. When I had dial up, I never had a problem with them.