Updating to new version...procedure question

[PogoThorn]

Hello,

I have read on a few threads that when you want to update to a new version...say to go from 1.1 to 1.3 or something, you should delete the files for the one you have, reboot, and then download the new version. This did not work for me...

I have done a search to make sure I get all the files, deleted them, emptied the trash and cleaned out my temp and cache....rebooted...downloaded the newer version...and it says it has 100% trial remaining. The previous version was purchased and registered.

What did I do wrong? I've tried three times. I'm obviously doing something wrong.
Or, does this just happen sometimes?  :-\

It's not a problem to email for my code (although I hate to bother anyone), but I just don't get why this did not work. I've done the same before without any problem for another auto.

Rose

[Homer]

Hello,

I have read on a few threads that when you want to update to a new version...say to go from 1.1 to 1.3 or something, you should delete the files for the one you have, reboot, and then download the new version. This did not work for me...

I have done a search to make sure I get all the files, deleted them, emptied the trash and cleaned out my temp and cache....rebooted...downloaded the newer version...and it says it has 100% trial remaining. The previous version was purchased and registered.

What did I do wrong? I've tried three times. I'm obviously doing something wrong.
Or, does this just happen sometimes?  :-\

It's not a problem to email for my code (although I hate to bother anyone), but I just don't get why this did not work. I've done the same before without any problem for another auto.

Rose

Normally the registration carries over. I've never had this problem myself but if you email the required info to BH they will help you.

[Runner]

It's been doing that to me a lot lately.

Never carries code over.


:(

[gator8_24]

With all the problems I had with the poopit auto this past 5 days, tonight I heard back and want me to do the same thing file search my C drive,delete the version I have and then get the new version and send them the new reg. code ehile leaving the window open.  Oh here is where I show my lack of knowledge of theis comp. lol going to have my sone help me, sad huh?

edit-it works! had no problems this time.