ATTN: WordzW -->Please help

[goatblls2006]

I had sent you an e-mail describing the problem I am having with the programs I bought but have received no response as of yet.  I had bought 3 of your programs, bb7, sleepy slotz, and candy cannibal, but when I reformatted my computer I lost those programs.  The code on the newly installed programs is different than the code I had originally so I cannot register the programs anymore even though I had paid for them.  Please let me know what information you need from me to fix this problem.  Thank you.

[blinx246]

hay goat, i had a similar problem as you did.  i got a new puter and needed to transfer my codes from my old one to the new one.  needed new passwords cause reg. codes were different.  what i did is i e-mailed pogopal and explained my situation to him and e-mailed him proof of purchase of all the codes i needed transfered to my new puter and the new reg. codes.  he e-mailed me back all what i needed within a couple of days.  i don't know if u did what i did, but if not u might want to give it a try.  here is his e-mail addy in case u don't have it... oscar@pogopal.com
hope this helps and good luck!!

ps.  thanks again for all you help pogopal!!!  U ROCK!!!! ;D

[Homer]

Yes, as blinx mentions you will need to provide them with proof of purchase. ;)

[goatblls2006]

blinx, how did you provide proof of purchase?  I mean, I still have the e-mails that gave me the codes, and I'm sure they could see my name in a transaction history or something through paypal.  The only thing I could think of is that I have my computer code translated into its registration code, which would confirm that they sent me one.  I'll send an e-mail to oscar@pogopal.com and plead my case there, thanks for all the help!

:)

[Homer]

If you used paypal you should be able to access your history. This will give what you need to email pogopal. ;)

[blinx246]

hay goat.  just like homer said, you will have to access your history thru paypal and get your recepits that way, then e-mail those to pogopal.  just an idea to save time, when you do do this, e-mail him all the new reg. codes for your programs so he can e-mail you back you passwords faster.  gl!!!

[goatblls2006]

hey all, I've tried e-mailing oscar@pogopal.com and i am getting no response.  is there anyone else i should talk to?

[Homer]

When did you email him? Did you enclose copies of your receipts? ???

[goatblls2006]

what do you mean by receipts???  I e-mailed him portions of the e-mails I received when i paid originally but all that did was tell him the codes that I had and their corresponding translated codes.  I thought that might prove that I had originally paid, but like i said, i am just not getting a response, so i don't know if I have sent enough proof or not.  If any body important who has some authority or can get in touch with whoever is in charge of the codes, please reply to this post and let me know what I can do.  Please, I would really like to get this worked out!!! :-\

[blinx246]

hay goat, i don't have any authroity over this, but from what i read in your posts u still haven't given pogopal your receipts.  i can tell you right now just like homer and myself has stated you will need to go into your paypal history and retrieve your receipts for each code you purchased and e-mail those receipts to pogopal or else u will not get your new passwords.  pogopal needs to see proof of purchase for each code that u need a new password for or else u will not get nothing.  sry, but it is the truth.  maybe that is why u haven't heard anything from him.  hope u can get this resolved, tc.

[Homer]

When you say you emailed him portions of your receipts I am not sure that will suffice. If all you are sending is your codes you probably won't get much help. You need proof of purchase from either your paypal account or the original email you received as receipt of purchase. If you can not provide this information you are pretty much out of luck. BTW, I do not work for pogopal. I am just trying to help you.

[goatblls2006]

w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     w00t!     

Thanks all for your help.  I copied the entire paypal transaction details this time and, frankly, I was suprised at how fast my reply was, especially considering the previous 3 e-mails had no response whatsoever.  Once, again, thanks!

;D ;D ;D ;D ;D ;D ;D ;D ;D ;D

[Homer]

Your welcome. Glad to hear things worked out for you. ;D

[blinx246]

i am glad u finally got this issue resolved! 80) 

[JazzyGirl]

I purchased the program for tri-peaks solitaire several months ago and now I have a huge problem. About three weeks ago my computer crashed and ended up needing a new hard drive. I lost everything and now, of course, I can't use my tri-peaks program. Anyway, It has been quite a while since I paid for the program and I didn't use paypal, but I did pay by credit card, so I don't think I have proof of payment. Does anyone know what I should do? I really don't want to pay for it again. Please help!!!

[Homer]

I don't know what to tell you. Your best bet is to go to www.pogopal.com

Email them and explain what happened. I don't know how much luck you'll have without a receipt but it's worth a try. ;)

[ImRicherThanUAll]

Hi jazz,
Maybe you should ask pogopal or EMAIL wordzw ... sometimes wordzw will be nice and give ya the code :-)

[eminem]

hay jazzy, i have a couple of ideas for ya to toss around.  if u have a scanner, u could scan, then e-mail that scan (with the proof that u paid for the auto on your statement) to pogopal.  or if u had the original e-mail that he sent to you with your reg. code, u could cut and paste that into an e-mail and send it to him.  which ever u choose make sure that u also in the e-mail include your password for your auto so pogopal can e-mail u your reg. code back faster. ;)  gl!!!