virus message?

orion42 · December 08, 2007, 05:57:29 AM

hi i amusion verizon fiber optics for my internert and boy its so fast 20/up and 20down
well they give you a free internet security package which gives me virus protection and span protection and
a firewall and other features when i go to run some of my helpers i get a virus alert and my internet program grabs helper
and quarteens it any ideas?

thank you
orion42

FreecellFanny · December 08, 2007, 06:51:36 AM

Turn it off while you are at Pogo. :)

Tara · December 08, 2007, 06:53:50 AM

Quote from: orion42 on December 08, 2007, 05:57:29 AM
hi i amusion verizon fiber optics for my internert and boy its so fast 20/up and 20down
well they give you a free internet security package which gives me virus protection and span protection and
a firewall and other features when i go to run some of my helpers i get a virus alert and my internet program grabs helper
and quarteens it any ideas?

thank you
orion42

I can tell you what Homer and Chummy are going to tell you... "As long as you use all that free internet security stuff, you will have problems."

Homer · December 08, 2007, 06:56:09 AM

You are getiing what is called a false positive.

If I were you I wouldn't leave internet security up to your ISP. They throw those "free" internet security packages at you only as a way to entice you to subscribe to their service. Remember...sometimes you get what you pay for and free is not always best. Just a little friendly advice. O0

orion42 · December 08, 2007, 06:10:40 PM

thank you homer i dont know what state your in but here verizon has fiber optics and the speed is 20x faster than a t1 line
its unreal i have their 20up and 20 down pkg and it rocks i upload files at a blink of a eye and download its done before
you see the bars going bye i geuss i have to turn it off when playing until they fix it thanks for advice

orion42

happy holidays

FreecellFanny · December 09, 2007, 05:39:13 AM

If you want a decent security program that doesn't bog down your computer or interfere with Pogo and the autos, get Trend Micro.

I use this and so does Homer. It's the best you can get and you don't have to turn it off and on like the other ones! :^*

Stinkerbell · December 10, 2007, 10:36:32 AM

Quote from: FreecellFanny on December 09, 2007, 05:39:13 AM
If you want a decent security program that doesn't bog down your computer or interfere with Pogo and the autos, get Trend Micro.

I use this and so does Homer. It's the best you can get and you don't have to turn it off and on like the other ones! :^*

I use Trend Mocro on all my computer, except the new laptop. It came with MCGagme and I don't care for it too much.

Mr. Rasputia · December 10, 2007, 11:16:12 AM

anything for the clap, i may have gotten it again :'((

Homer · December 10, 2007, 11:24:17 AM

Quote from: L0c0 on December 10, 2007, 11:16:12 AM
anything for the clap, i may have gotten it again :'((

:@ :oo

rhondairv · December 10, 2007, 04:11:46 PM

My nod32 subscription ran out weeks ago so i thought i'd give mico trend a try. i got the internet security pro version. i tried installing but this is what happens...
it says it needs to update my vista(which it is up to date btw)so i click ok(pic1). then it says it does not appy to my version(pic2). i click ok and everything disappears. each time i try it does this. i would love to finish installing this.
anyone know a solution or why it is doing this?

Homer · December 10, 2007, 04:29:38 PM

Not sure but it sounds like it wants to do a windows update. You probably are nmissing some critical updates.

PogoKaz · December 10, 2007, 04:42:02 PM

From google (and it may not be your issue) I found this

windows update to sort compatibility error with trend micro (and other things)
http://support.microsoft.com/kb/932246

also and I don't understand it fully, if you have 'leaked' updates on your system, by which i assume they mean not from a reputable source, then you will get this error.

There is quite a bit on it around techy forums with conflicting advice on how to deal, from reformating, to deleting any windows updates and installing direct from microsoft windows vista

One final thing, not all trend micro versions are compatable with vista.

rhondairv · December 10, 2007, 04:45:41 PM

i figured i must have needed some updates too but nope(i just took this)...

thanks anyway. i'll just wait for word from their support staff.

edited:thanks Peevishpout! i just saw your post after i posted this. i will look and see what i can find there.the only updates that are ever done for me are done automatically from windows. maybe it's just not compatible. i will try to download a different version and see what happens.

PogoKaz · December 10, 2007, 04:51:19 PM

Quote from: rhondairv on December 10, 2007, 04:45:41 PM
i figured i must have needed some updates too but nope(i just took this)...

thanks anyway. i'll just wait for word from their support staff.

You need to click custom on the windows update site and look at the specific software and hardware updates. Windows by default only downloads critical updates, so even if you have the latest updates it doesnt mean you actually have the updates you need.

eg
I'm having trouble with my bt home hub so I changed it back to my netgear router (which I only took out about 6 months ago), I have all the updates or so I thought. Looking on the custom page I had an update for the netgear about 4 months ago.
My hubby has vista, so we checked his updates, and low and behold even thou Vista said he was completely updated, there were software updates for his wireless card there.

Homer · December 10, 2007, 05:06:37 PM

I run Trend Micro on both my pc's. XP and Vista

rhondairv · December 10, 2007, 05:11:21 PM

i am embarrassed to ask this but can you send me the site addy please? i was going to reply in PM but darned if i could find a reply button. lol
the site i found didn't have a custom button so i am sure i am at the wrong one.

also i wonder if my IE is off in some way. i am a FF user but when i clicked on ''get updates for more products'' in my windows update it opened an IE site,but before it could finish it froze. i tried 3 times and each time it did that. maybe that is whats messing my install up?

Homer · December 10, 2007, 05:20:01 PM

http://us.trendmicro.com/us/home/home-user/?WT.z_TMLinkArea=HHOSubSection&WT.z_TMLinkName=ConsumerLanding

rhondairv · December 10, 2007, 05:26:58 PM

QuoteYou need to click custom on the windows update site and look at the specific software and hardware updates. Windows by default only downloads critical updates, so even if you have the latest updates it doesnt mean you actually have the updates you need.

thanks Homer..i was refering to this. i didn't see your post before i posted. :)

Homer · December 10, 2007, 05:43:27 PM

Go to your browser and under tools select windows update

PogoKaz · December 11, 2007, 02:14:11 AM

Quote from: rhondairv on December 10, 2007, 05:11:21 PM

the site i found didn't have a custom button so i am sure i am at the wrong one.

Sorry but I had gone to bed, I'm in the UK but I see that Homer answered you. :)

On vista (or on ours anyway) the word custom isnt there its the word 'optional', sorry for the confusion.

Incidentelly the update that I posted before isnt in hubby's update list, so assume that like XP this is an fix/patch for specific problems and not an automatic or optional update.

Hope you both get it sorted.

ps you can't reply to pm's unless you have 25 posts :(

virus message?

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