Customer service at its best

[pammer]

This has to be one of the funniest things in a long time. I think this
guy should have been promoted, not fired. This is  a true story from
the WordPerfect Helpline, which was transcribed from a recording
monitoring the customer care department. Needless to say the  Help
Desk employee was fired; however, he/she is currently suing the
WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I  know why they record these conversations!):

Operator:         'Ridge Hall, computer assistance; may I help you?'
Caller:              'Yes, well, I'm having trouble wi th WordPerfect.'
Operator:         'What sort of trouble??'
Caller:              'Well, I was just ty ping along, and all of a
                         sudden the words went away.'
Operator:         'Went away?'
Caller:              'They disappeared.'
Operator:         'Hmm. So what does your screen look like now?'
Caller:              'Nothing.'
Operator:         'Nothing??'
Caller:             'It's blank; it won't accept anything when I type.'
Operator:         'Are you still in WordPerfect, or did you get out??'
Caller:             'How do I tell?'
Operator:         'Can you see the 'C: prompt' on the screen??'
Caller:              'What's a sea-prompt?'
Operator:         'Never mind, can you move your cursor around the
                        screen?'
Caller:              'There isn't any cursor; I told you, it won't
                         accept anything I type.'
Operator:         'Does your monitor have a power indicator??'
Caller:              ' What's a monitor?'
Operator:         'It's the thing with the screen on it that looks like
                        a TV. Does it have a little light that tells you when it's on??'
Caller:              'I don't know.'
Operator:          'Well, then look on the back of the monitor and find
                         where the power cord goes into it. Can you see that??'
Caller:              'Yes, I think so.'
Operator:         'Great. Follow the cord to the plug, and tell me if
                        it's plugged into the wall.
Caller:              'Yes, it is.'
Operator:          'When you were behind the monitor, did you
                         notice that there were two cables plug ged into the back
                         of it, not just one??'
Caller:               'No.'
Operator:           'Well, there are. I need you to look back there again
                          and find the other cable.'
Caller:              'Okay, here it is.'
Operator:          'Follow it for me, and tell me if it's plugged
                         securely into the back of your computer.'
Caller:               'I can't reach.'
Operator:           'OK. Well, can you see if it is??'
Caller:              'No.'
Operator:          'Even if you maybe put your knee on something and
                         lean way over??'
Caller:               'Well, it' s not because I don't have the right
                          angle -- it's because it's dark.'
Operator:          'Dark??'
Caller:               'Yes - the office light is off, and the only
                          light I have is coming in from the window.'
Operator:           'Well, turn on the office light then.'
Caller:               'I can't.'
Operator:           'No? Why not??'
Caller:               'Because there's a power failure.'
Operator:           'A power ... A power failure? Aha. Okay, we've got
                         it licked now. Do you still have the boxes and manuals
                         and packing stuff that your computer came in??'
Caller:               'Well, yes, I keep them in the closet.'
Operator:            'Good. Go get them, and unplug your system and pack it up
                          just like it was when you got it. Then take it back to the store you
                          bought it from.'
Caller:                'Really? Is it that bad?'
Operator:            'Yes, I'm afraid it is.'
Caller:                'Well, all right then, I suppose. What do I tell them??'
Operator:           'Tell them you're too stupid to own a computer!!!'

[Squid]

 :))

[jarjar]

Oh how I admire someone who can do that....lol
Many times here at work I get tempted to say such things to the people who call :))
Just can not do it and you see why..........You will get fired. !@#$

[harley89]

Having spent 15 years as a customer service rep I understand completely. Hope he gets his job back he  didnt deserve to be fired. I had a customer call me up and start yelling and calling me every thing in the book. I just yelled SHUTUP 1 SEC AND LISTEN TO ME. If you want to continue yelling and cussing thats fine if you want to shutup and let me solve your problem we can do that. Now what is your choice?  He asked me my name again and I told him. He said I should have been aware of who I had on line I would have known I wouldnt get away with yelling and cussing with you so just fix it.