Dont forget to cancel your credit cards

[swamp]

Cancel your credit cards before you die!
 

   

Some people are so stupid!
This is priceless and so, so easy to see happening, customer service being what it is today!

A lady died this past January.  Citibank billed her in February (and March) for their annual service charges on her credit card, and added late fees and interest onto the monthly charge!  The balance was $0.00 when she died, but is now somewhere around $60.00 so a family member placed a call to Citibank.

Here is the exchange:

Family Member:  'I am calling to tell you she died back in January.'

Citibank:  'The account was never closed so the late fees and charges still apply.'

Family Member:  'Maybe you should turn it over to Collections.'

Citibank:  'Since the account is two months past due, it already has been.'

Family Member:  So, what will they do when they find out she is dead?'

Citibank:  'Either report her account to Frauds Division or report her to the Credit Bureau, maybe both!'

Family Member:  'Do you think God will be mad at her?'

Citibank:  'Excuse me?'

Family Member:  'Did you get what I was just telling you, the part about her being dead?'

Citibank:  'Sir, you'll have to speak to my supervisor!'


Supervisor gets on the phone:

Family Member:  'I'm calling to tell you that she died back in January with a $0.00 balance.'

Citibank:  'The account was never closed so late fees and charges still apply.' 

Family Member:  'You mean you want to collect from her estate?'

Citibank:  (stammer)  'Are you her lawyer?'

Family Member:  'No, I'm her great nephew.'  (Lawyer info was given) 

Citibank:  'Could you fax us a Death Certificate?'

Family Member:  'Sure.' (Fax number was given )


After they get the fax:

Citibank:  'Our system just isn't setup for death; I don't know what more I can do to help.'

Family Member:  'Well, if you figure it out, great!  If not, you could just keep billing her; she won't care.'

Citibank:  'Well, the late fees and charges will still apply . . .'

(What is wrong with these people?!?)

Family Member:  'Would you like her new billing address?'

Citibank:  'That might help.'

Family Member:  ' Odessa Memorial Cemetery, Highway 129, Plot Number 69.'
Citibank:  'Sir, that's a cemetery!'

Family Member:  'And what do you do with dead people on your planet?'

(Absolutely priceless!)

And we wondered why Citibank is going broke and needs the Feds to bail them out?!   

[disneyland lady]

Now we finally have someone to blame for all the economic problems. I am pretty sure she never canceled her library card or Starbucks card either. The consequences of this woman make me want to go picket at her plot.

[IndianLover]

My goodness that is just, um I'm  speechless