GEMS Error Page

[Stupsi]

Hello everybody,

I`m new here and I`ve got a problem with using Pogo Gems. Hopefully somebody can help me. Everytime I try to get Pogo Gems this page is shown:
You have chosen to opt out of Pogo Gems™.
Explanation:
Our records indicate that you have chosen to not use Pogo Gems™.

How to Fix the Problem:
If you feel you have reached this page in error, please contact Customer Service. 

I wrote to the customer service a few month ago and they answered me that they had updated my account. But nothing changed. Maybe it`s because I live in Germany. But on the german page of Pogo members can buy Gems now. That`s new since last year. I`ve signed up on the US Pogo page a few years ago and couldn`t buy Gems in Germany. And now the German page offers Gems but I`m signed in on Pogo.COM .
I would like to buy albums. Please help me! 

Sorry for my bad school english 

[Homer]

only pogo can help you

have you tried live chat?

[roadwarrior]

only pogo can help you

have you tried live chat?

live chat is useless, but worth a try