For Homer and anybody at Badgehelp

[harley89]

I notified Avast about false positives when downloading cheat programs.  They are (or appear to be trying) trying to resolve the problem. i gave them the aol.com address if they wanted to contact yall for more info.  Im not sure how to tell them except every time I download I have to turn off Avast. Thought yall could help them more than  I could. Besides 1st time any security/antivirus system has ever appeared to try and solve the problem.

[Skylar]

  ee2.gifI have the same issue with AVG  Harley it says its a trogan virus

[Homer]

The problem with the AV companies is that even if you manage to get them to fix it the changes go right out the window on the next update

[harley89]

I see updates make it happen all over again. Well it was nice that they responded and looked at the problem anyway

[just don]

harley, I'm so sorry you and many others are having problems with both downloading and updating BH programs. Once again, you know well enough that your AV program is registering false positives from BH. I'd tell you to get Norton, but then I might get bashed for the advice, at least till you learn that I have no issues with both downloading and updating with their AV program. Good luck.

[harley89]

Nobody should bash you for recommending a product. Norton is well know  May I assume that you dont have a problem downloading autos using them.  I will be taking a second look at security Systems in the near future( I always do before I reup with the one I use) and I will take a look at Norton

[C~M]

I use Norton 360 and have never had a problem, and if I do I tell it to ignore the Badgehelp folder, or any other program that it deems is bad.

[just don]

Don't just take a look at Norton, I'd tell you to buy. I helped someone here learn how to turn it off if needed, in order to d/l and install an updated BH program.

As for your assumption, I truly don't know. There was a day I could decide to deem a program a "trusted site" with Norton, and yet the d/l still failed? Bad Norton...LOL.

The key is to just turn it off before d/ling and installing. I will never lose sleep by turning off my AV to update a BH program. Total time off, maybe a minute or two. Total time to enjoy earning a badge, priceless.

BTW, Norton will not re-flag a program once you have it installed. Sometimes I actually turn off my computer and finish a badge the next day...unheard of I know? Good luck

[mycatownsme]

Hi Just Don
If you can help me learn how to turn Norton off so I can download from BH, I would be most happy. 

My other computer broke down and I bought another 150 club member package from BH for this computer.
It had McAfee on it and I took that off because it stopped me from downloading.
Had Norton on broken computer and had no problem with downloading from BH.
But now this Norton v5 is blocking and saying it is a virus.
So I do know it is not a virus and read this here and need help in turning Norton off and on again.

StevesMom

[mycatownsme]

Hello again,
Homer helped me with this. Wanted to let you know asap.

A very happy StevesMom 

[playnova]

I  use bit defender for over 3 yrs now never a problem til nowwith downloading and installing bh programs, a 150 member, written them 4 times, no response, Any suggestions on how i adjust my virus scanner to allow these programs please and ty

[Homer]

you are getting a false positive you will need to turn the program off

[playnova]

Do i have to keep it off to use it? or can i turn it back on once installation is done, sorry im not computer savvy

[Homer]

Do i have to keep it off to use it? or can i turn it back on once installation is done, sorry im not computer savvy

I'm not sure. I'm not familiar with the program you are using. Turn it off until it is installed and then turn it back on. If it still blocks it then you will need to leave it turned off.

[playnova]

thx for your help. just tried it with the scanner turned on, wouldnt work, so like you said, i guess i will have to keep it turned off while in use. hoping there is  a fix coming from bh for all  us dedicated customers.

[Homer]

thx for your help. just tried it with the scanner turned on, wouldnt work, so like you said, i guess i will have to keep it turned off while in use. hoping there is  a fix coming from bh for all  us dedicated customers.

The problem is with your AV program. They have decided to block it and there isn't anything BH can do about that

[just don]

Thank you Homer for helping out with the Norton question...teach me to take a day off to work on badges and watch baseball. Happy Moms are good to have around.

As for BH needing to fix a false positive from your AV program, they may be good, but not that good! Berating them because of something they can't control seems like a waste of time in my book. I'd guess the folks at BH have their hands full just trying to keep up to date with the pogo changes and wondering why all the AV programs are screaming virus now? Cnet was a great solution, but got dropped because so many forgot to ask how to use it when they got frustrated.

I'm also not familiar with your AV program, or I'd try to help you. This is a great place to ask for help, and maybe someone here can help? There are no bad questions, only those that want to help you earn a darn badge. Good luck

[playnova]

I cannot get quack attack to work at all, shut off my AV  when downloading new version, when i go to use it it just sits there saying waiting for ducks??, using IE browser, tried chrome its not loading games properly, lol im stumped

[Homer]

delete the program
reboot your pc
redownload from BH

[playnova]

Okay deleted, rebooted, redownloaded, still doing the same, damn