5-Move Badges

[S1lent]

Greeting Mayhem and all you other PogoCheats,
Here is her post...no private info
S1lent aka Ken #2
Chat Started: Tuesday, June 02, 2020, 19:55:26 (+0530)
Chat Origin: EN_CH_T1_T
Agent Ankita G
( 2s ) Ankita: Thank you for contacting EA HELP, my name is Ankita, may I start with your first name please?
( 9s ) KEN: Ken
( 29s ) Ankita: It is a pleasure meeting you Ken .
( 36s ) Ankita: If I understand your correctly, you're facing issues with Pogo . Could you please elaborate a more on it?
( 1m 25s ) KEN: Yes. game is Cookie Connect and it has not awarded 3 Badges...I have completed them
( 1m 57s ) Ankita: It must be inconvenient for you not being able to receive badges . No worries, I will certainly go ahead and assist you with the best possible information.
( 2m 14s ) Ankita: Here is what we are going to do- I will locate your account, verify it , investigate as why you didn't receive badges and will assist you with the best possible resolution. Is it okay if I ask a couple of questions from you?
( 2m 25s ) KEN: sure
( 2m 44s ) Ankita: Thank you.
( 2m 53s ) Ankita: Please let me know your screen name and email address.
Deleted
Let me know when they were completed
( 4m 45s ) KEN: yes May 27, 2020
( 4m 53s ) KEN: ALL three
( 5m 3s ) Ankita: Ahh okay.
( 5m 20s ) Ankita: Please let me know the badge you were supposed to receive.
( 6m 2s ) KEN: MOVE 500, MOVE 1500 and MOVE 2000 sorry about the all Caps
( 6m 11s ) KEN: game is Cookie Connect
( 7m 1s ) Ankita: Thank you so much.
( 7m 15s ) Ankita: Could you please allow me a couple of minutes to look into the issue ?
( 7m 16s ) Ankita: :)
( 8m 56s ) Ankita: Could you please confirm if you cleared browser cache ?
( 9m 30s ) KEN: Yes it is clear. I use CCleaner Professional
( 9m 59s ) Ankita: Perfect.
( 10m 13s ) Ankita: I am working on your concern. Please stay connected.
( 12m 43s ) Ankita: Could you please let me know the type of badge?
( 14m 34s ) KEN: yes...Game award Badges...they do not have to be activated to receive them
( 14m 46s ) Ankita: Alright.
( 14m 58s ) KEN: Move 1500 Badge
Cookie Connect
Made 1500 moves
Game Award Badges don't need to be activated as Personal Challenges. You can win them at any time just by playing the game.
( 17m 3s ) Ankita: Thank you for sharing required information.
( 17m 12s ) Ankita: I can see that you are very passionate player of pogo . I am so glad to have you on chat today. Thank you for your valuable association with us.
( 18m 10s ) KEN: The pleasure is all mine. I play Pogo daily...I am retired...good games...good people
( 18m 26s ) Ankita: Wow! Glad to know that.
( 18m 33s ) Ankita: Which is your favorite game ?
( 18m 34s ) Ankita: :)
( 18m 53s ) KEN: Easy...Poppit Bingo.
( 19m 47s ) Ankita: Awesome! Popit bingo is too much fun.
( 19m 57s ) Ankita: I like scrabble as well.
( 20m 18s ) KEN: You need to be smart to play Scrabble
( 20m 25s ) Ankita: I agree.
( 21m 11s ) Ankita: Thank you for your cooperation while I looked into the issue. I was lovely talking to you.
( 21m 12s ) Ankita: :)
( 21m 50s ) Ankita: Ken, I discussed your case with my team and want to let you know that badges are granted automatically once the objectives are completed successfully. I would recommend you to please keep playing and the badges will be credited automatically once the progress of the objectives is recorded successfully.
( 22m 48s ) KEN: It has not helped...I played for the last week over 300 games...no badge
( 23m 15s ) KEN: i can send you a pic
( 24m 35s ) Ankita: I can understand your concern. However please understand that badges are granted automatically once the objectives are completed successfully. So please keep trying and playing.
( 25m 6s ) KEN: let me send you a pic
( 25m 30s ) Ankita: Sure.
( 25m 42s ) KEN: ask me for file
Agent Ankita requested a file transfer
File transfer succeeded.
( 26m 59s ) Ankita: Thank you so much.
( 27m 8s ) Ankita: Please stay connected. I am looking into it.
( 27m 10s ) KEN: but hasn't awarded on main Badge Page
( 27m 54s ) KEN: You will see it only awards the Badge Once...so playing it more will not help.
( 29m 18s ) Ankita: Could you please re-confirm the name of the badge you were supposed to receive ?
( 29m 38s ) Ankita: You mentioned the name of the objectives.
( 29m 59s ) KEN: there are 3 of them "MOVE 500, MOVE 1500, and MOVE 2000"
( 30m 32s ) KEN: they are also listed on the pic
( 33m 39s ) Ankita: Thanks. I am still working on your concern.
( 33m 51s ) KEN: thank you
( 34m 0s ) Ankita: May I have the permission to login to your account?
( 34m 6s ) KEN: sure
( 34m 10s ) Ankita: Thank you.
( 35m 16s ) Ankita: In order to verify your account, I am sending you a verification code on your email. Could you please check your email and read the code back to me?
( 40m 3s ) KEN: 926114
( 40m 38s ) Ankita: Perfect.
( 40m 39s ) Ankita: :)
( 43m 24s ) Ankita: I am discussing your case with specialists.
( 43m 27s ) Ankita: Please stay connected.
( 43m 31s ) KEN: sure
( 50m 23s ) Ankita: Thank you for your cooperation while I looked into the issue.
( 50m 46s ) KEN: sure
( 57m 51s ) Ankita: https://help.ea.com/en-us/help/pogo/pogo/pogo-website-refresh-early-access/
( 58m 16s ) Ankita: Please check this link once as there is a new version of pogo due to early access.
( 59m 8s ) Ankita: This link will help you in getting badges.
( 59m 23s ) KEN: i have it open now
( 59m 27s ) Ankita: Great.
( 59m 31s ) KEN: give me a second
( 1h 0m 38s ) KEN: Humm...this does not cover the problem
( 1h 1m 9s ) Ankita: This was just to keep you informed.
( 1h 1m 20s ) KEN: Oh...thanks
( 1h 2m 13s ) Ankita: I am still working on your case.
( 1h 2m 22s ) Ankita: Apologes for the deya.
( 1h 2m 34s ) Ankita: Apologies for the delays..
( 1h 2m 39s ) KEN: no problem
( 1h 3m 19s ) KEN: BTW...I have another computer going so I was just look at "junk" there
( 1h 4m 54s ) Ankita: Ahh okay.
( 1h 11m 52s ) Ankita: We are working on it but as I mentioned earlier we cannot grant these badges manually. But I am still working on it. I will update you within 2 minutes.
( 1h 12m 51s ) KEN: Do you have access to the "BADGE GRANTING TOOL" some technicians have that access?
( 1h 14m 37s ) Ankita: We are looking into it . I really appreciate your cooperation.
( 1h 14m 41s ) Ankita: Thank you so much.
( 1h 21m 59s ) Ankita: Thank you for your immense cooperation. I am afraid to say there is no way to grant these badges manually. You will have to wait and try the objective again. Please clear your browser cache once again and then complete the game. Once it will be done you will get the badges automatically. I tried my level best but sadly there is no option available to grant badges manually.
( 1h 22m 7s ) Ankita: Thank you for being so understanding . You've been one of the most understanding player I have ever helped. Is there anything else I can help you with?
Chat Ended by: Visitor
Chat Duration: 1h 22m 22s
Location: Cleveland, MS, United States

[Squid]

[S1lent]

Hey Squid,
That is exactly how I felt.  I could not wait for WalMart to tell me my order for Vella White Zinfandel was ready for me to pickup.
S1lent

[Mayhem]

Maybe they are not helping you this time around because they have a record of already doing so a few times?

[S1lent]

Greetings,
Feel much better today...Canceled one of my accounts with POGO. 
S1lent

[Stinkerbell]

Greetings,
Feel much better today...Canceled one of my accounts with POGO. 
S1lent

I remember when Pogo was POGO  and if you had problem they fixed it, no haggling or other such nonsense.

[Squid]

Greetings,
Feel much better today...Canceled one of my accounts with POGO. 
S1lent

Now you'll start getting emails with reduced membership fees for the year.

[Stinkerbell]

Now you'll start getting emails with reduced membership fees for the year.

But when he tries to take advantage of that, it'll say "sorry, new members only" and then he'll be chapped all over again.

[S1lent]

Hey Stinker,
Got those emails already.  Must be set to auto.
BTW...this account will be available...free after 17 Jun 20.  Has 15,00 Badges...I'll drain the Gems.
S1lent

[Squid]

I'll take over that account for ya, S1lent, and you don't even have to go to the trouble of draining the gems.  I'm a sweetheart that way.   

[Stinkerbell]

 

I'll take over that account for ya, S1lent, and you don't even have to go to the trouble of draining the gems.  I'm a sweetheart that way.   

[Mayhem]

Now you'll start getting emails with reduced membership fees for the year.

I wish I would get those emails!

[Squid]

[S1lent]

Greetings all you Pogo Cheats,
This saga seems to never end.  Unfortunately, several people have the same identical problem.  I was amazed after reading Pogo's Forum.  I am fully aware of these hard times...but this has been going on for a long time.

Here is the comment from Pogo_LLama (Might be better to read from bottom up)

Greetings,
Here are the cases
#60958907
#60962976
#61056512
#61206071
#61358823
#61607221

Additionally, There are 3 Games that have similar progress issues. Except for Cookie Connect Pogo/EA Support resolved the problem by awarding the Badges.
They were
Crazy Cakes 2 (Badge "Kitchen Krazed")
Pogo Slots (2 Badges "Niles Nosh and Reel-y Fun")
Cookie Connect (3 Badges "Move 500, Move 1500 and Move 2000)
Cookie Connect (3 Badges "5-Moves 25, 5-Moves 50 and 5-Moves 100")

Do have a good day an be safe with this COVID-19 problems...really,

Thanks for listening,
Ken


--------------- Original Message ---------------
From: Pogo_Llama
Subject: Re: Sorry to see you go
To: Ken
Sent: Sun 6/7/20 19:01 PM Mountain

Hello Ken,
I'm sorry to hear you had that experience with EA Help.

Could you please pass along the confirmation number you received when you submitted a report to EA Help?

Thank you,
Pogo Llama


--------------- Original Message ---------------
From: Mexikan0
Subject: Sorry to see you go
To: Pogo_Llama
Sent: Sun 6/7/20 17:01 PM Pacific

Greetings,
After 15 years, time for me to move on. Easy reason...Pogo/EA support. They were unable to help with a Cookie Connect progression Badge (Actually 3 of them)...called the Move 500, Move 1500 and Move 2000. Wow, several calls and no success. So that was the "straw" that broke my back.

Good luck...BTW others feel the same way.
Ken

[snowflower]

   Sometimes... you wonder about this new EA/Pogo

[Mayhem]

Has he replied back yet? It's good that you keep all the case numbers!

[S1lent]

Good news,
It appears Pogo has fixed the 500, 1500 & 2000 Move Badges.  Have received for the 4 accounts I've been helping.
Good Luck
Let me know
S1lent

[Mayhem]

Yes, I believe Pogo fixed it in today's updates.