several games

[PAULETTE]

hi someone ,will you please have someone to get back with me im having problems with my room rover ,and mahjong is sticking ,jigsaw dont work at all,ive e-mail joe and all he has said was working on it :-X need a little more info please  ,why sell somthing that dont work....and if that be the case then why not replace them with with something that do work :-\ or just let us know when it will be back up  ;)

[Homer]

If the programs are so bad why did you buy them?

1. It might help if you posted your issues with RoomRover
2. Mahjong is still a beta program that requires a helper
3. Joe's answer of I'm working on it isn't good enough for you? You need more info?

You do realize that with every email you take the programmers away from their work.

[touitsjesse]

i have had where a friend of mine bought a auto that DID work and than they updated it and the updated version DID NOT work...i told my friend...you know..its only 10 bucks...if i complianed about every 10 dollar purchase that didnt work after weeks or months after i bought it,than demanded a refund or something, than id be rich.

I'd say from a personal stand point, if a certain version works great for you....DONT update it...no one says you HAVE to, but its there for the taking if you choose that way...once again..just my opinion.

[Iceman007]

When I download a new version of an auto I save it as ie:casino black jack2.Then if my new version doesn't work I still have the old version.Then I  delete my old version of an auto.Hope this helps someone.

[homelessdog]

If the programs are so bad why did you buy them?
You do realize that with every email you take the programmers away from their work.

Seems to me the programmers have taken on more than they can handle.

[Kelly]

You know people we have put up with way more frustrating things from pogo itself......look at the lottso fiasco and many other things too numerous to mention....give these guys a break they are only human.

[homelessdog]

This is not an accurate statement and not a fair one.

The only thing I mean is that with so many new games coming out, and so many more people finding out about autos, their customer base is growing, while the amount of staff to handle everything has stayed the same.  I keep hearing the same complaints over and over again more often, and have experienced problems myself, so it just seems like they have understandably gotten too busy to handle everything that needs handled.  Customer service and technical support are a large part of running a business.  I'm just saying, perhaps they need more help in order to stay on top of the game. 

Then again, Pogo itself is guilty of the same problem!  They too don't have enough people to deal with consumer issues.  So in that respect, KsArt is right, we do find more frustrating stuff with pogo.  Point taken. 

[homelessdog]

There are four or five times as many programmers today writing software for BadgeHelp than there were a year ago. Frankly, you don't have a clue what you are talking about.

I saw where you claimed you followed the instructions at http://www.badgehelp.com/lost.htm without getting a response.

There are two possibilities: 1. You did not follow the instructions or 2. You were previously abusive to Oscar and he blocked your email. Which of the possibilities is it?

Okay.  Well thanks for setting me straight.  ....  As for my own problem, I'm not aware of anything I said to Oscar that would have been abusive..?.  I sent one email following the instructions at the lost.htm url, waited three days and then sent a follow up email, this second time I sent it to the email address I got from Oscar originally rather than the badgehelp address.  I didn't get a response to that email either, but then learned that I'm getting a new computer next week anyways, so I didn't worry about pursuing the matter any further since it won't work with the new computer anyways.  I only posted in that other thread to say that I too experienced what they are talking about, and that I don't think everyone is falling into those 2 possibilities.  I know AOL has an overachieving spam filter, so I wonder if perhaps the problem is that AOL is eating our messages?  I don't know.  But since you assure me that you guys are on top of everything, I'm not going to worry about anyones problems anymore.  Sorry to have upset you.